Simple, transparent pricing
A clear pricing model that scales with your queues
Every published plan is designed around the same focused queue journey; allowances vary by locations, queues, staff, and monthly entries.
Prices are shown in USD. Applicable taxes and messaging rates are confirmed before activation.
Find your starting point
Match a plan to the shape of your queue
Choose the maximum you expect in a typical month for a quick recommendation. Your selection is not a binding quote.
Closest published fit
Free
Trying the complete queue journey with a small team
- Locations
- 1
- Monthly entries
- 100
Flexible plans
Choose an allowance, not a feature bundle
Free
A real queue for trying the complete customer journey.
Best fit: Trying the complete queue journey with a small team
- 1 location
- 2 queues
- 2 staff users
- 100 entries / month
- Every core queue capability included
Starter
For one busy location replacing its physical line.
Best fit: One location moving a steady walk-in line online
- 1 location
- 5 queues
- 5 staff users
- 1,000 entries / month
- Every core queue capability included
Growth
For growing operators coordinating several locations.
Best fit: Growing operators coordinating several locations
- 5 locations
- 25 queues
- 20 staff users
- 5,000 entries / month
- Every core queue capability included
Scale
For larger location networks with higher walk-in volume.
Best fit: Larger location networks with higher walk-in volume
- 20 locations
- 100 queues
- 75 staff users
- 20,000 entries / month
- Every core queue capability included
WhatsApp-to-SMS fallback
Messaging follows real delivery conditions
Wait Wherever attempts WhatsApp first. SMS is sent only after an explicit delivery failure, helping you keep the customer informed without pretending every channel costs the same everywhere.
Subscription pricing excludes variable messaging usage. Applicable rates are disclosed before activation; SMS is not sent alongside a successful WhatsApp delivery.
- WhatsApp is attempted first
- SMS follows only the configured delivery-failure condition
- Channel usage is not included in the subscription price
Included across every plan
The same core queue journey, scaled by your operation
The essential customer and staff workflow stays consistent across tiers. Published plans vary mainly by account allowance.
Flexible queue entry
QR code, shareable link, or staff-assisted entry.
Delivery-aware notifications
WhatsApp first, with SMS fallback after a delivery failure.
Live queue controls
Call, serve, complete, cancel, pause, resume, and close.
Useful queue analytics
Volume, outcomes, wait time, and service time.
Multi-location ready
One operating view where a plan includes multiple locations.
Your business identity
Add an optional logo to the customer journey.
Plan comparison
See every allowance in one place
Locations, queues, staff, and monthly entries apply across one business account.
Swipe or scroll to compare every plan
| Plan detail | Free | Starter | Growth | Scale |
|---|---|---|---|---|
| Locations | 1 | 1 | 5 | 20 |
| Queues across account | 2 | 5 | 25 | 100 |
| Staff users | 2 | 5 | 20 | 75 |
| Queue entries / month | 100 | 1,000 | 5,000 | 20,000 |
| QR and link entry | Included | Included | Included | Included |
| Private status page | Included | Included | Included | Included |
| WhatsApp → SMS fallback | Included* | Included* | Included* | Included* |
| Basic queue analytics | Included | Included | Included | Included |
* Messaging usage is billed separately. Rates vary by destination and channel and are shown before activation.
Tailored limits
More than 20 locations or 20,000 monthly entries?
Tell us about your operating model. We can prepare tailored limits and invoicing without bundling capabilities you do not need.
FAQ
Pricing details without fine-print surprises
The useful details belong in the open, especially where product scope, pricing, or delivery conditions matter.
What counts as a queue entry?
Every join counts, whether the visitor is completed, cancels, or is marked as a no-show. Allowances reset each billing cycle and do not roll over.
Are WhatsApp and SMS messages included?
Messaging is billed separately because rates vary by destination and channel. Applicable rates are shown before activation. SMS is used only after the configured WhatsApp fallback condition occurs.
Can one location run several queues?
Yes. Every plan supports multiple queues up to its account-wide queue allowance. This works well for departments, services, or different walk-in journeys.
Can I change plans later?
Yes. Choose a larger allowance as your location count or walk-in volume grows. If Scale is not enough, contact us for tailored limits and invoicing.
How does annual billing work?
Annual subscriptions are charged upfront and save approximately 20% compared with monthly billing. Displayed prices are in USD and exclude applicable taxes.
What happens when I cancel?
Cancellation stops the next renewal. Refund treatment is governed by the published Terms and applicable law.
A more flexible wait starts here
Show us how your walk-in queues work
We’ll map Wait Wherever to your locations, queues, staff workflow, and expected monthly volume.