Customer status page
A private queue tracking system for every customer
Everyone who joins gets a live page with their place in line, roughly how long is left, and your logo. It never shows another customer's name.
No app to download · Live in 10 minutes · Free tier
What one customer sees
You are waiting
Position
03
Approx. wait
14m
Next step
We'll message you when it's nearly your turn.
A customer joins at the counter, then steps out. Their page shows their place and about 14 minutes to go. No other customer's name appears on it.
Sample status page for one customer
The basics
What is a queue tracking system?
A queue tracking system shows where each person stands in a line and how fast it's moving. In Wait Wherever's queue management system, staff follow the whole queue on a live dashboard, and every customer follows their own place on a private status page. Customers check their queue status from a link, with no app or account.
Their place and wait
Their queue position, how many people are ahead and an approximate wait.
Your name and logo
Your business name, location and logo, so customers know whose queue they're in.
One tap to leave
Plans change. A button takes them off your queue, and your dashboard updates.
Out of sight
Customers can't see a line they're not standing in
Step outside a line and you can't see it move. So customers come back to ask if they're still on the list, hover by the door, or give up and leave. Pinning up a list of names helps, but it shows everyone who else is waiting.
Instead
What each customer gets
- Their own page, and only theirs. Other customers appear only as a count of people ahead, never by name.
- Proof they're still in line. Their place moves by itself as staff serve, so nobody has to ask at the counter.
- The truth when it slows down. Pause the queue or fall behind, and the page tells them.
- Built for the phone they have. Loads fast on older phones and slow connections, with nothing to install.
How it works
How the customer status page works
Customers don't sign up for anything. Joining the queue gives them the page.
They join the queue
Joining from your QR code opens their page. Anyone added at the desk gets the link by WhatsApp or SMS.
It moves as you serve
Each call, skip or no-show on your dashboard updates their page within seconds.
A message when it's close
WhatsApp or SMS tells them their turn is near. No need to watch the page.
Called when you're ready
When staff call them, the page says it's their turn and what to do next.
Continue exploring
The rest of the queue
How the queue runs, and how updates reach customers who aren't looking at the page.
FAQ
Frequently asked questions
Privacy, phones, signal, wait times and your logo.
Can anyone else open a customer's status page?
Only someone with the link. Each customer's link is unique and hard to guess, and the page shows just their name or queue number, never their phone number.
Do customers need to keep the status page open?
No. A WhatsApp or SMS message tells them when their turn is close and again when you're ready. The page is there whenever they want to check.
What if a customer closes the page or loses signal?
Their place is safe. The link in their messages opens the page again, showing where things stand now. A dropped connection doesn't take anyone out of the queue.
Does the status page work on older phones?
Yes. It opens in the standard browser on common Android phones and iPhones, loads quickly on slow connections, and needs no app or account.
Why does a customer's estimated wait time change?
Because the queue does. The estimate drops as people ahead are served, cancel or don't show up, and grows when visits are taking longer than usual. Staff can also adjust it when the day runs unusually fast or slow.
Can we put our logo on the status page?
Yes. Add your logo and it appears on your customers' status pages, along with your business and location name.
Get started
Let customers see the line without standing in it
Set up your queue in about ten minutes. Everyone who joins gets their own status page, with your logo on it. Free to start, no app for customers.