Multiple queues per location
Multiple queues, one for each kind of visit
A return takes two minutes. A product consultation takes twenty. Give each its own queue, with its own wait, hours and staff.
No app to download · Live in 10 minutes · Free tier
Your queues
Business
One account
Location
Central store
Returns
About 3 min wait
Collection
About 2 min wait
Product advice
About 20 min wait
Returns shows about 3 minutes while Product advice shows about 20. Each queue's wait comes from its own service times.
Sample queues, not customer data
The basics
What are multiple queues per location?
Multiple queues means giving each kind of visit its own waiting line at the same location. In Wait Wherever's queue management system, each queue has its own join link and QR code, services, hours, capacity and wait estimate, so returns, collection and advice stop sharing one line.
Honest waits
Each queue's estimate comes from its own service times, not one shared average.
Separate controls
Open, pause or close one queue, or cap its size, without touching the others.
Staff by queue
Assign team members to the queues they work. They see just those lists.
One shared line
One shared line gives everyone the wrong wait
A customer with a thirty-second question waits behind a product consultation. The wait you quote suits neither of them, and staff start calling people out of order to fix it. Soon nobody trusts the line.
Instead
Every queue keeps its own
- Link and QR code. Customers scan the line they need.
- Services and times. Each service has its own expected duration.
- Order. First in, first out, with every skip and override logged.
- Numbers. Waits, no-shows and busy hours, filtered by queue.
How it works
Add a queue in four steps
Queue management for multiple services means one queue for each kind of visit. Each takes four steps.
Pick the visit types
Look for visits that take a different time or need different staff.
Create a queue for each
Name it, set its hours and capacity, and print its QR code.
Add its services
List what customers can choose, with how long each usually takes.
Assign staff and open it
Choose who works the queue, then open it. Customers scan and join.
Continue exploring
What runs alongside your queues
Each queue joins, updates and reports on its own.
FAQ
Frequently asked questions
When to split a queue, who sees it, and how many you can add.
When does a service need its own queue?
When its visits take a different amount of time, or it has its own hours or staff. Returns and product advice should be separate queues. Services with a similar pace can share one: a queue can offer several services, and customers pick one when they join.
How many queues can I add to one location?
It depends on your plan. Start with the lines your customers already wait in, such as returns and collection.
Can I pause one queue and keep the others open?
Yes. Each queue opens, pauses and closes on its own, and can keep its own hours and capacity. Pausing stops new people joining, and everyone already waiting is still served.
Which staff members see which queues?
Each staff member logs in to their own location and sees the queues they're assigned to. Assign people to the queues they work, so the returns desk isn't scrolling through the consultation list.
Can I move a customer from one queue to another?
No. A visit stays in the queue the customer joined, and staff call people in that queue's order.
How do customers join the right queue?
Each queue has its own QR code and link. Put the returns code at the returns desk and the collection code at the collection point, and customers join the queue they scanned. If a queue offers several services, they choose one on the join page. Staff can also add anyone who can't scan.
Get started
Give every kind of visit its own line
Set up your first queue in about ten minutes. No app for customers, no hardware, free to start.