Multi-location queue management
Multi-location queue management, from wherever you are
You can't stand in every branch's line. Give each location its own queues, hours and staff, and check any of them from your phone.
No app to download · Live in 10 minutes · Free tier
Your locations
Business overview
All locations
Central
3 queues
North
2 queues
Riverside
2 queues
The owner opens Riverside from home, sees nine people waiting and one person serving, and pauses new joins until help arrives.
Sample locations, not customer data
The basics
What is multi-location queue management?
Multi-location queue management means running the walk-in line at every branch from one account. In Wait Wherever's queue management system, each location gets its own queues, hours, time zone and staff, and you can open any of them to check its live line, visit history and reports.
Local hours
Opening hours and time zone are set per location, so every branch runs on local time.
Staff by location
Each staff member logs in to one location and sees only its queues.
Its own wait times
Estimates come from each location's own visits, not a chain-wide average.
When you're not there
The branch you're not in is the one you can't see
You can see the line where you're standing. At the other branches, you find out how Saturday went from whoever was working. One keeps a paper list, another calls out names, and nobody can say how long the wait got or who gave up.
Instead
Open any branch from your phone
- The live line. Who's waiting, for what, and for how long.
- The controls. Pause new joins when a branch is short-staffed.
- The record. Every visit, skip and no-show, logged as it happens.
- The numbers. Waits, no-shows and busy hours, by queue and date.
How it works
Four steps for every branch
Setting up a queue management system for multiple locations takes the same four steps for each branch.
Add a location
Name it, then set its opening hours and time zone.
Create its queues
Add the services that branch offers, then print each queue's QR code.
Invite its staff
Each person gets a login for that location only.
Repeat for the next branch
Same steps, same account, nothing to install.
Continue exploring
What runs inside each location
Every location runs on the same three parts.
FAQ
Frequently asked questions
Staff access, hours, wait times and how many locations you can add.
Can I see all my locations on one screen?
One location at a time. Every location sits under your one account. Open the one you want to check and you'll see its live queue, visit history and reports, kept separate from the others.
Can staff at one location see another location's queue?
No. Each staff member logs in to their own location and sees only its queues. Owners and admins can open every location.
Can each location have different opening hours?
Yes. Each location has its own hours and time zone, and each queue can keep its own hours too. A branch in another time zone opens and closes on local time.
Do customers know which location they're waiting at?
Yes. The status page every customer gets shows your logo, the location and the queue they joined, so nobody heads to the wrong branch.
Is the wait estimate the same at every location?
No. Each estimate comes from that queue's own recent visits, so a busy branch and a quiet one each show their own wait.
How many locations can I add?
It depends on your plan. Add each new location under the same account and set it up the same way as your first.
Get started
Check on any branch without a phone call
Set up your first location in about ten minutes, then add the rest the same way. No app for customers, no hardware, free to start.