WhatsApp-first queue updates
Notify through the channel customers already check
Send joined, near-ready, ready, and cancelled updates through WhatsApp first, with SMS available when delivery explicitly fails.
Live product workflow · Customer and staff views · Queue operations in context
Delivery state machine
Queue event
Created
Attempted
Delivery result
Failure recorded
SMS
Fallback
A ready message fails on WhatsApp. Wait Wherever records that delivery result, then sends the approved SMS fallback instead of silently leaving the customer uninformed.
Product interface with queue-specific context.
What changes
A delivery path that reflects real messaging conditions
Every notification has a purpose and a delivery state. Fallback is a response to failure, not a duplicate blast.
Four useful moments
Joined, near-ready, ready, and cancelled cover the complete queue journey.
Explicit fallback
SMS follows only after the configured WhatsApp delivery failure condition.
Visible delivery state
Staff can understand whether an update was attempted, delivered, failed, or moved to fallback.
The workflow
From first action to a clear outcome
Every step leaves the customer and staff with an understandable current state and a valid next action.
Capture permission
The join flow records the contact details and messaging consent required for the visit.
Trigger an event
A queue action such as joining or becoming ready creates the appropriate message.
Attempt WhatsApp
Wait Wherever uses the configured primary channel first.
Fallback when required
A confirmed failure can trigger SMS and record the new delivery path.
Delivery sequence
Attempted → failed → SMS sent
The product explains the sequence instead of claiming that every message succeeds immediately.
Product scope
Clear boundaries for this capability
- No two-way conversations
- No template builder
- Messaging charges vary by destination and channel
Continue exploring
Build the surrounding queue journey
Move to the adjacent capability or operating context without losing the product boundary.
FAQ
Questions, answered clearly
The useful details belong in the open, especially where product scope, pricing, or delivery conditions matter.
Are WhatsApp and SMS sent together?
No. WhatsApp is attempted first. SMS is the fallback only after an explicit delivery failure.
Can customers reply to manage their visit?
Two-way WhatsApp or SMS conversations are not included. The private status page carries queue actions such as cancellation.
Map this capability to your queue
See how whatsapp updates fits your workflow
We'll map Wait Wherever to your locations, queues, staff workflow, and expected monthly volume so you can see exactly how it fits.