WhatsApp updates
A WhatsApp queue management system that does the typing
Customers join from a QR code, then every update reaches them in WhatsApp, from your business's own number. Staff call the next person. The messages send themselves.
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One visit on WhatsApp
Queue event
Created
Attempted
Delivery result
Failure recorded
SMS
Fallback
A customer joins at the door, then waits in their car. The "nearly ready" message arrives in WhatsApp, from your number, in time to walk back in.
Sample WhatsApp messages from one visit
The basics
What is a WhatsApp queue management system?
A WhatsApp queue management system lets customers leave the line and follow their place in it through WhatsApp. With Wait Wherever's queue management system, they join by scanning your QR code or opening your queue link. WhatsApp then confirms their place, gives them a heads-up as their turn gets near, and calls them in when you're ready. It's an online WhatsApp queuing system, so staff run it from a browser and customers install nothing.
From your own number
Updates come from your business's WhatsApp number, and each says which queue it's for.
Answers before they ask
The link in each message shows their place, roughly how long is left, and a leave button.
Arrives over Wi-Fi
A visitor without a local SIM, or with roaming switched off, still gets every update.
By hand
The shop phone can't keep up with a busy queue
If your customers live in WhatsApp, your front desk may already message them from the shop phone: save the number, type "you're next", scroll back to find who's who. That works for five people. At fifteen, someone hears twice and someone else never hears.
Instead
What changes at the front desk
- No typing. Each message goes out on its own when staff call someone or a turn gets close.
- No guessing who's next. One line, in the order people arrived, including anyone added at the desk.
- No scrolling back through chats. Every call, skip and no-show is logged with the time and who did it.
- No passing one phone around. Each staff member runs the same queue from their own phone, tablet or computer.
How it works
A WhatsApp queuing system in four steps
Set it up once. After that, the queue sends the messages.
Connect your WhatsApp number
Link your business's WhatsApp Business number once. Change the wording of any message if you like.
Customers join in seconds
They scan your QR code or open your queue link, then add their name and WhatsApp number.
WhatsApp keeps them posted
A "you're in" message with their private link, then a heads-up as their turn gets near.
One tap calls them in
One tap on your dashboard sends the "ready" message, and they head for the counter.
Continue exploring
What sits around the messages
WhatsApp carries the updates. These pages cover how customers join, what they see, and who gets a text instead.
FAQ
Frequently asked questions
Joining, replies, costs and your WhatsApp account.
Can customers join the queue inside WhatsApp?
No. Customers join by scanning your QR code or opening your queue link, which takes under thirty seconds in their phone's browser. There's no chat to start and no menu to tap through. From then on, every update comes to them in WhatsApp.
Do customers have to message us first?
No. They agree to queue updates on the join form, and the first message arrives on its own. They don't need to save your number or send anything.
Can customers reply to the WhatsApp messages?
The updates are one-way, so nobody on your team has a chat to keep up with. Anything a customer would reply to ask is already in the link: their place in line, roughly how long is left, and a button to leave the queue.
Does it cost customers anything to get WhatsApp updates?
No. The messages arrive like any other WhatsApp message, over Wi-Fi or mobile data, and there's no charge to receive them.
Do I need my own WhatsApp Business account?
Yes. The updates go out from your business's own WhatsApp number, so the chat customers see is with you. You connect the number once, and the queue sends every message from then on.
Can we send offers or announcements on WhatsApp too?
No. Customers agree to queue updates when they join, so that's all they get: joined, nearly ready, ready and cancelled. The only extra is an optional message after the visit asking how it went.
Get started
Stop typing "you're next"
Your queue takes about ten minutes to set up. Connect your WhatsApp number and the queue sends every message. Free to start, no hardware, no app for customers.